Heads of Patient Experience Network, Birmingham Thanking Wall

Show your appreciation to our amazing keyworkers during these challenging times.

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To: Ruth Evans and Louise Blunt
Heads of Patient Experience Network, Birmingham, Birmingham

Thank you Ruth and Louise for coming along to the Hope Network and sharing your work and the details of patient experience network national awards

Hope Network

To: Tammy Pike and Annie Leith
Heads of Patient Experience Network, Birmingham, Birmingham

Thanks for coming along to the Hope Network webinar and sharing your work on shared care records and digital strategies

Hope Network

To: Cathy Walsh
Heads of Patient Experience Network, Birmingham, Birmingham

A huge thank you to Cathy Walsh for our fabulous sketchnotes from our People In Partnership conference

Hope Network

To: Ashley Brooks, Nadia Ahmed, Tracy Fletcher, Lee Chester and Jo Hansford from North East London Foundation Trust
Heads of Patient Experience Network, Birmingham, Birmingham

Thanks for sharing your fabulous patient leadership work with the Hope Network as an early start to experience of care week. A combination of knowledge, commitment, passion and resource, funding, infrastructure and governance. The perfect recipe for true partnership and for patient leadership to thrive.

Hope | Network

To: Tracey Hartley-Smith, Clinical Lead – Children and Young People’s Learning Disability Services, Cheshire and Wirral Partnership NHS Foundation Trust, Annie Grady and Poppy Cain, Patient Partners
Heads of Patient Experience Network, Birmingham, Birmingham

The health inequalities experienced by people with learning disabilities were clearly explained to the HOPE network in a fabulous presentation from Tracey along with Annie (SEND Youth Engagement Officer) and Poppy (Peer Support Worker). Their work aimed to improve the number of patients on the learning disability register and through this, improve on the number of annual health checks being conducted. We heard about The Positivitree – a well-established peer support organisation with a growing community and how their working together had made a positive difference. Thank you all for an enlightening presentation.

Anonymous

To: Laura Booth Nursing and Midwifery Quality lead Bradford Teaching Hospitals Foundation Trust Lynne Joyce - patient representative and member of AWOC
Heads of Patient Experience Network, Birmingham, Birmingham

Laura Booth Nursing and Midwifery Quality lead Bradford Teaching Hospitals Foundation Trust Lynne Joyce - patient representative and member of AWOC Laura and Lynne opened the HOPE network members' eyes to people who are Aging without Children. They told us that older adults without children tend to be less socially connected compared to the "average older person" and are more likely to live alone, have few close friends, not go out socially and have limited use or access to technology to connect socially. Their presentation and personal stories gave us all much to think about in how we identify and support people AWOC in hospital. Thank you so much Laura and Lynne.

Anonymous

To: Sam Palmer, Keisha Tomlinson and Clara Laight - Gaddum
Heads of Patient Experience Network, Birmingham, Birmingham

Sam, Keisha and Clara from Gaddum Manchester, spoke to the HOPE network in March 2022 about their work initiating and supporting a LGBTQ+ Carers Network. They reminded the network that "LGBT people are more likely to be reluctant to access mainstream support often due to a fear of facing discrimination and/or previous negative experiences." Amongst other things their presentation aimed to share their work about LGBTQ+ carers experiences so that we could learn from their best practice and go on to support LGBTQ+ carers in our own organisations – the presentation more than met its aim. Thank you all.

Anonymous

To: Sharon Herring, Associate Chief Nurse, Royal Berkshire NHS Foundation Trust, Maria M Walker, Senior Patient Experience Facilitator and Philippa Taylor, Patient Leader
Heads of Patient Experience Network, Birmingham, Birmingham

Sharon Herring, Associate Chief Nurse, Royal Berkshire NHS Foundation Trust, Maria M Walker, Senior Patient Experience Facilitator and Philippa Taylor, Patient Leader. Sharon, Maria and Philippa shared a concern that patient involvement in their organisation had become tokenistic, where they were asking for involvement, but not taking it seriously or enabling it to be effective. The whole team had a real commitment and desire to improve their patients' and carers' experience by involving them at multiple levels in their organisation. This passion was evident in their presentation to the HOPE Network and it was clear that together they had really listened, learned and had some great learning points to share. Thank you so much for a fabulous and enlightening presentation with much for us all to replicate in our own organisations.

Anonymous

To: Elizabeth Winkley-Riding and Agnes Wozna – Spectrum Community Interest Company
Heads of Patient Experience Network, Birmingham, Birmingham

The work that Spectrum Community Health CIC carries out includes integrated sexual health services, community substance misuse, GP practice, IRC Derwentside and offender health. Elizabeth and Agnes recently talked to the HOPE Network about their Patient Leader work, including developing and supporting peer mentors for the Drug and Alcohol team. It was great to hear that PM's get a great sense of worth supporting other residents in the prison and see this as an opportunity to 'give back' to society. Thank you for a fabulous and enlightening presentation!

Anonymous

To: Catherine McGill Sussex Partnership NHS Foundation Trust
Heads of Patient Experience Network, Birmingham, Birmingham

Catherine McGill, Sussex Partnership NHS Foundation Trust is an Expert by Experience and spoke to the HOPE network about Patient Leadership & Co-production in Suicide Prevention. She reminded everyone that patient partners have skillsets beyond their lived experience and we learned that co-production in suicide prevention is essential. Thank you, Catherine, for an inspirational talk and for giving us all loads to think about in our own patient leader work.

Anonymous

To: Amarita Kulkarni – Norfolk and Norwich Foundation Trust
Heads of Patient Experience Network, Birmingham, Birmingham

A huge thank you to a very active member of the HOPE Network – Amrita Kulkarni from Norfolk and Norwich Foundation Trust, who presented the work that she, her team and their patient partners have done on EDS2 and 'amplifying the seldom heard voice'. In the work the team reached out to their local communities and together co-produced a plan of action – altogether a great piece of work with loads of learning points for the Network. Thank you so much.

Anonymous

To: Emily Bradford and her patient partners, Cas Anstee and Ray Waller - Kent Community Health NHS Foundation Trust​
Heads of Patient Experience Network, Birmingham, Birmingham

KCHFT and East Kent Mencap have been working together for eight years and their work has resulted in many improvements for people with learning disabilities. Emily Bradford and her patient partners, Cas Anstee and Ray Waller, shared the output of their work to the HOPE network in March 2022 and the improvements that they had made were clear for all to see. A fabulous piece of work from a fabulous team! Thank you all.

Anonymous

To: Harriet Snowdon, Victoria Boyce and Alan Jackson - East of England Ambulance Service
Heads of Patient Experience Network, Birmingham, Birmingham

The East of England Ambulance Service have coproduced an engagement strategy 'on a page'. Harriet Snowdon, Victoria Boyce and Alan Jackson presented their work to the HOPE network and we are very grateful to them for doing so. Effective engagement resulted in a strategy that everyone involved recognised – a fabulous piece of work!

Anonymous

To: Diane Young and Jimmy Page - RNOH
Heads of Patient Experience Network, Birmingham, Birmingham

Thank you for your presentation to the HOPE network Diane Young and Jimmy Page from the Royal National Orthopaedic Hospital. Your work on coproducing 'I' and 'We' statements with patients and staff may have taken a long time, but your presentation demonstrated clearly that what you have come up with is both aspirational and achievable!

Anonymous

To: Pip Doling and Catriona Gilmour-Hamilton - Oxford University Hospitals
Heads of Patient Experience Network, Birmingham, Birmingham

A huge thank you to Pip Doling, Ian Blelloch and Fran Woodstock for their presentation to the HOPE network on improving patients' experience with Bone Marrow Biopsies at Oxford University Hospitals. The work was demonstrably coproduced with patients and the outcome all the better for this! Thank you all.

Anonymous

To: Naomi Chambers
Heads of Patient Experience Network, Birmingham, Birmingham

Thank you Naomi for being part of the #HopeNetwork Storytelling Festival and sharing your fabulous work on storytelling in health via your book Organising Care around Patients: Stories from the frontline of the NHS.

Hope Network

To: Kirsteen Scowcroft
Heads of Patient Experience Network, Birmingham, Birmingham

Kirsteen thank you for all your fabulous work to improve experiences of care, for working in partnership with your patient leaders and for setting up and supporting the Hope Group in Cheshire and Merseyside. We will miss your enthusiasm on the network but we know that experience of care will be central to your transformation work.

Lesley Goodburn

To: Ruth May
Heads of Patient Experience Network, Birmingham, Birmingham

Ruth, thank you so much for your support with our Hope Network Digital Storytelling work and thank you for sharing your own experiences of making your own digital story. It was impactful to hear the effect of telling your own personal story.

Hope Network

To: Karen Taylor
Heads of Patient Experience Network, Birmingham, Birmingham

Karen, thank you for sharing your work on Listen Learn Lead. The link between storytelling and quality improvement and for sharing the inspirational work that you are doing, in partnership with your patient leaders. Pass on my thanks to Pete, Belinda and the Team too. It was great that you could be part of the Hope Network Storytelling Festival last night.

Lesley Goodburn

To: Lauren Saunders
Heads of Patient Experience Network, Birmingham, Birmingham

Lauren, thank you so much for sharing your digital story at our Hope Network Storytelling Festival last night. Your reflections on why storytelling is important were thought provoking and prompted much discussion.

Lesley Goodburn

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