To: HCA Karen Hayward
Morecambe Health Centre, Morecambe
Karen was very calming during my appointment, gave me privacy, and also showed a great amount of respect during my procedure. Genuinely an amazing part of your team
To: Receptionist at Life Boat Quays.
The Adam Practice, Lifeboat Quay, Poole
Thank you to the receptionist (sorry I did not get your name) who on Wednesday helped my elderly father relate to his appointment in such a kind, patient, and helpful manner.
To: Merv
Pilgrim Hospital Boston, Boston
We couldn’t have wished for anyone better looking after mum, despite the seriousness of her illness you made her laugh like we haven’t heard for a long time. Every question we had you gave the answer and made sure we were all in the know. Thank you so so much.
To: Karen Ward D7 Addenbrooke’s
Allied Health Professionals Suffolk, Suffolk
All staff here are wonderful and it seems wrong to single out one member of the team but I would like to say how wonderful Karen has been. I observed on my first day in hospital on ward D7, Karen comforting an elderly patient called William, holding his hand and encouraging to leaving oxygen in place. A doctor was taking blood and checking him over as he was in distress. She remand professional at all times. I think what impressed me most was her ability to notice the small things as well as the more pressing. Always being kind, caring and empathetic. William died shortly after this situation I’ve described but knowing he was treated with care, kindness and empathy right to the end was very reassuring. A credit to NHS. A massive thank you to all staff on ward D7, keep being exceptional.
To: Amanda (Reception)
The Adam Practice - Poole Surgery, Poole
Excellent communication and support when managing a change to mum's appointment time. Unable to look at best appointment. Amanda ensured that this would be sourced and a call back to be made to me. All were completed professionally and with compassion. Excellent customer service. Thank you
To: Dr Thompson
Birtley Medical Group, County durham
Very well mannered and just a lovely GP.
To: Charlotte - Physio
Allied Health Professionals Suffolk, Suffolk
Thank you so so much for being so thorough in your assessment. Charlotte spoke with Ipswich Hospital and arranged for me to go to SAU where I was promptly seen and underwent tests and scans. The consultant said that it was a very good call on their behalf after seeing the scans
Thank you!
To: Dr Kakar
York Bridge Surgery, Morecambe, Morecambe
Thank you Dr Kakar (York Bridge) for taking great care of my partner Carl last week, you did everything in your power to make him feel at ease as he suffers from severe anxiety. You're all doing a great job.
Thank you
From Dawn and Carl
To: Kate, Mikaela and Tracey (nurses)
Birtley Medical Group, County durham
I registered with this doctor a month ago. I can not recommend it enough compared to my last doctor's. I saw Kate for my smear she was so friendly and welcoming. Then I saw Mikaela and Tracey for blood, they were very understanding and friendly. Definitely made the right decision registering with this doctor. Thank you again!
To: Claire and Dr Manju
The Adam Practice - Upton Surgery, Poole
Thank you both for your help and kindness yesterday. It was so lovely to know you really cared.
To: Caitlin
Allied Health Professionals Suffolk, Suffolk
Thank you for all your kindness and supporting me in my sessions. Caitlin is a asset to her team
To: Doctor Morle - Life Boat Quay Surgery
The Adam Practice, Lifeboat Quay, Poole
A big thank you to Doctor Morle who I saw today and on two previous occasions. After having a difficult time these last few months she was very reassuring and I came away with my mind at rest. Dr Morle really listened to my concerns and I find her really approachable and easy to talk to. I would just like to thank her for all she has done for me.
To: Dr Andrew Rajkumar and everyone at Charles Clifford Dental Hospital
Royal Hallamshire Hospital, Sheffield
After breaking my jaw I recieved brilliant treatment from Dr Andrew Rajkumar and everyone at Charles Clifford Dental Hospital. At one point I thought I wouldn't be able to smile again but thanks to the brilliant skill and treatment from everyone mentioned before, I can. So I can't express my gratitude enough for the treatment I received! :)
To: Joanne
Birtley Medical Group, County durham
Spoke to Joanne who answered the phone quickly. She was very helpful, polite, and sympathetic to my query and made an appointment to be seen by an out-of-hours GP. Fantastic service, an asset to your team.
To: All at Bay Medical Group
Morecambe Health Centre, Morecambe
Since joining the practice my wife and particularly myself have received excellent and considerate care in every interaction. Our thanks and congratulations to you all!
To: Sophie - Reception (Heysham)
West End Medical Practice, Morecambe, Morecambe
Sophie, I would like to thank you for your approach and understanding to my situation yesterday and the follow up call first thing this morning. It was really appreciated, thank you.
To: The Adam Practice Hamworthy Community Garden Group
The Adam Practice - Hamworthy Surgery, Poole
A BIG thank you, to all of the patients who come along to the 'Hamworthy Community Garden Group', every Thursday afternoon and volunteer their time. The grounds at Hamworthy look amazing! It has made such a difference to the site, we really appreciate all of the time and effort you have put in. We have had a lot of positive feedback from patients and staff about the changes. Thank you!!
To: Birtley Medical Centre
Birtley Medical Group, County durham
Excellent service from online econsult. Receptionist phoned the following morning and invited me to an appointment that day. Only waited 5 minutes to be seen by Dr Nicholson. Excellent service from all.
To: Dr Murtuza S Zair
Birtley Medical Group, County durham
Dr Zair went above and beyond with his service, providing me with the appropriate referral and follow-u. A credit to the NHS.
To: Sara
Allied Health Professionals Suffolk, Suffolk
Thank you for your patience and understanding.
